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Privacy Policy & Terms and Conditions

TERMS AND CONDITIONS

1. GENERAL

This website (the “Site”) is owned and operated by Reignelle (“Reignelle,” “we,” “us,” or “our”). By accessing the Site, engaging with any of our services, purchasing, participating, submitting content, or interacting in any way (collectively, the “Services”), you agree to be legally bound by these Terms.

If you do not agree, you must not use our Services.

We reserve the right to update these Terms at any time. Continued use constitutes acceptance.

1.1 CONSENT AND LIABILITY WAIVER FOR GUESTS AND FEATURED EXPERTS

By participating in any feature, listing, or appearance on Reignelle’s platforms—including but not limited to podcasts, written interviews, videos, audio recordings, articles, or expert directories—you (“Guest,” “Expert,” or “Participant”) expressly grant Reignelle the irrevocable, worldwide, royalty-free right to record, publish, display, distribute, and repurpose your name, image, likeness, voice, statements, business details, and submitted materials in any media format now or in the future.

You acknowledge that:

  • You have voluntarily agreed to be featured;

  • You have had the opportunity to review these Terms and Conditions prior to participation;

  • You waive any and all rights to claim damages, compensation, removal, or legal action for how your content, likeness, or name is presented, provided it is not false, maliciously defamatory, or illegal;

  • You may request removal of content, which Reignelle will consider in good faith, but such a request does not establish any right to damages, legal remedies, or compensation;

  • Your agreement to participate constitutes a full waiver of any claims, liabilities, or legal actions against Reignelle, its team, affiliates, or partners related to publication, promotion, or usage of your appearance, content, or listing.

This clause applies indefinitely to all features past, present, or future unless explicitly revoked in writing with mutual agreement.

1.2 NO RELIANCE CLAUSE

The User acknowledges that they have not relied on any representations, promises, statements, or assurances made by Reignelle outside of these Terms, whether verbally, in writing, through marketing materials, messaging platforms, or otherwise.

Any prior discussions or expectations not expressly stated in these Terms shall have no legal effect.

2. DEFINITION OF LEADS

For the purposes of these Terms, “Leads” shall mean prospective individuals, businesses, or entities who, based on Reignelle’s assessment, may possess potential relevance or alignment with the Client’s business offering. Leads are not guaranteed to be qualified, interested, or responsive, nor are they guaranteed to result in commercial transactions or client conversions.

Reignelle’s Services shall be deemed fully rendered upon delivery of Lead information, regardless of outcome.

3. SCOPE OF SERVICES (ALL-INCLUSIVE COVERAGE)

Reignelle provides Services that include, but are not limited to, the sourcing and curation of contact data (“Lead Data”), marketing services, website design and development, content creation (written, audio, video, or digital), consulting, automation systems, and any other custom or bespoke services delivered to the Client (collectively, the “Services”).

This includes, but is not limited to, marketing services, website design, content creation, consulting, automation systems, and any other custom or future services provided by Reignelle.

The scope, format, and delivery of all Services are determined exclusively by Reignelle.

Reignelle exercises full discretion in determining:

  • The specific data fields to be shared

  • The methodology used to compile or qualify such data

  • The criteria for relevance and business alignment

Reignelle makes no representation or warranty, express or implied, regarding the interest, intent, purchasing capability, or responsiveness of any Lead.

Reignelle does not and shall not facilitate appointment setting, meeting scheduling, follow-up communications, or conversion of Leads on behalf of the Client.

All Services shall be deemed accepted upon delivery or upon use by the Client. Failure to raise written objections within a reasonable timeframe constitutes full acceptance.

4. REFUND AND GUARANTEE POLICY

4.0 General No-Refund & No-Guarantee Policy (Applies to All Services)

Unless explicitly stated otherwise in writing, all payments are final and non-refundable.

Reignelle does not guarantee any results, outcomes, or performance.

This applies to all Services, whether completed, partially completed, ongoing, or not yet delivered.

4.1 Break Free Accelerator Program

Reignelle offers a seven (7) calendar day refund window for the Break Free Accelerator Program only.
Refund requests must be submitted in writing within seven (7) days from the date of purchase. Upon approval, a full refund will be issued.

No refund requests shall be entertained beyond this period under any circumstances.

4.2 Elevation 12 Program

Reignelle offers a fourteen (14) calendar day money-back guarantee for the Elevation 12 Program, counted from the date of the Client’s first purchase.
To qualify for a refund, the Client must have completed the required steps of the program and submitted a written refund request within this fourteen (14) day period.

Refund requests received after this period will not be eligible under any circumstances.

4.3 Monthly Lead-Based Services

For any and all monthly or custom lead-based Services, Reignelle does not provide refunds under any condition once Services have commenced and/or Lead Data has been delivered. No partial refunds or credits shall be issued for dissatisfaction with the quality, volume, or responsiveness of Leads.

The Client acknowledges and agrees that Reignelle shall not be held liable for any commercial, financial, reputational, or operational impact resulting from the use or non-use of Lead Data.

This applies to any and all Services provided by Reignelle, not limited to lead-based services.

Dissatisfaction with quality, performance, or outcomes shall not constitute grounds for refunds, disputes, or compensation.

5. LIMITATION OF LIABILITY

5.1 No Liability for Lead Outcomes

Reignelle bears no responsibility for the behavior, decisions, or commercial outcomes of any Lead after Lead Data has been delivered. Reignelle expressly disclaims any obligation to guarantee Lead engagement, responsiveness, or conversion into paying customers.

Reignelle is also not liable for any disputes, misconduct, misrepresentation, or dissatisfaction involving any third party introduced via Reignelle, including experts featured or listed on our platform. All parties engage with each other at their own risk.

5.2 Exclusion of Warranties

All Services and materials are provided “as is” without warranty of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

5.3 Limitation of Damages

To the fullest extent permitted by applicable law, in no event shall Reignelle be liable for any direct, indirect, incidental, consequential, punitive, or exemplary damages.

If liability is found to exist despite these Terms, such liability shall be strictly limited to the total amount paid by the Client for the specific Service giving rise to the claim.

5.4 No Liability from Featured Content or Third-Party Listings

Reignelle is not liable for any claims arising from your appearance or listing on the platform. By agreeing to be featured or listed, you waive all rights to sue, demand compensation, or pursue legal action against Reignelle or its affiliates for the use, display, editing, or promotion of your name, likeness, or content. We make no guarantees regarding exposure, lead generation, reputation impact, or business results related to such features.

5.5 Full-Service Liability Waiver

The Client acknowledges and agrees that Reignelle shall not be held liable for any outcomes, damages, losses, claims, or liabilities arising from any Service provided, including but not limited to website design, content creation, marketing activities, consulting, automation systems, or any custom work.

The Client assumes full responsibility for the use, implementation, and consequences of all deliverables and Services.

To the fullest extent permitted by applicable law, all liability is expressly disclaimed.

Reignelle shall not be liable for any outcomes arising from any Services provided, including website design, content creation, marketing, consulting, or any custom work.

5.6 Third-Party Platforms Disclaimer

Reignelle is not responsible for actions, suspensions, failures, or limitations of third-party platforms including social media, advertising platforms, hosting providers, or software tools.

5.7 No Professional Advice

Services provided do not constitute legal, financial, or professional advice. The Client is responsible for seeking independent advice where necessary.

5.8 Comprehensive Limitation and Waiver of Liability

To the fullest extent permitted by law, Reignelle shall not be liable for any claims, damages, or losses under any legal theory.

The Client waives the right to bring claims except where prohibited by law.

6. CLIENT RESPONSIBILITIES

The Client assumes full responsibility for the use, handling, and compliance of the Lead Data in accordance with all applicable local, national, and international data protection laws and regulations, including, where applicable, the Personal Data Protection Law (PDPL) of Indonesia.

The Client shall not:

  • Resell, share, or distribute Lead Data in a manner that violates any laws or third-party rights

  • Hold Reignelle liable for any results, losses, or damages arising from the use or misuse of Lead Data

The Client assumes full responsibility for reviewing, approving, and using all deliverables prior to publication, implementation, or distribution.

Reignelle shall not be liable for any legal, financial, or reputational consequences arising from the Client’s use of any materials, content, or systems provided.

Client Approval and Responsibility

The Client assumes full responsibility for reviewing, approving, and using all deliverables.

Any use, publication, or implementation constitutes acceptance and transfers full responsibility to the Client.

7. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, all intellectual property remains the property of Reignelle.

The Client is granted a non-exclusive, non-transferable license to use deliverables.

Reignelle retains the right to reuse and showcase all work.

8. PRIVACY AND DATA USE

Reignelle collects and processes personal information in accordance with its Privacy Policy. By using the Site or engaging with the Services, you consent to such data collection and processing.

Reignelle reserves the right to modify its Privacy Policy at any time.

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Reignelle from any claims arising from:

  • Your use of Services
  • Your business activities
  • Content created or used on your behalf
  • Any legal or regulatory violations

This applies whether claims arise directly or indirectly.

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of Republic of Indonesia.

ll disputes shall be resolved by binding arbitration in Jakarta, Indonesia, under the rules of the Badan Arbitrase Nasional Indonesia (BANI), with judgment upon the award rendered by the arbitrator(s) enforceable in any court of competent jurisdiction in the Republic of Indonesia.

Class actions are expressly waived; disputes must be brought on an individual basis.

11. TERMINATION

Reignelle reserves the right to suspend or terminate your access to the Site or Services at its sole discretion, without prior notice, for any breach of these Terms or for conduct that Reignelle deems harmful to its business, reputation, or users.

No refunds shall be issued upon termination under any circumstances.

12. MISCELLANEOUS

  • Entire Agreement: These Terms, along with all referenced policies, constitute the entire agreement between you and Reignelle.

  • Severability: If any provision of these Terms is found unenforceable, the remaining terms shall remain in full force and effect.

  • No Waiver: Failure by Reignelle to enforce any part of these Terms shall not be deemed a waiver of its right to enforce that or any other provision in the future.

  • Headings: Section headings are for reference only and shall not affect the interpretation of these Terms.

13. ASSUMPTION OF RISK

By engaging with Reignelle’s Services, you acknowledge that all business, marketing, and digital activities carry inherent risks.

You voluntarily assume full responsibility for any and all risks associated with the use of the Services and agree that Reignelle shall not be held liable for any outcomes resulting from such risks.

The Client acknowledges that all business and marketing activities carry inherent risks and agrees to assume full responsibility for any outcomes resulting from the use of Reignelle’s Services.

    PRIVACY POLICY

    This Privacy Policy outlines how Reignelle collects and uses your information.

    Data Collection

    We may collect both personal data you provide (like name, email, etc.) and automated data (like cookies) to improve your experience.

    Use of Data

    Your data helps us personalize offers, provide services, and improve the Site experience.

    Legal Compliance

    As a business operating in Indonesia, we comply with the Personal Data Protection Law (PDPL).
    Indonesian users may request to access, correct, or delete their data in accordance with this law.